Question 1

What is MatchyMatch?

Accepted Answer

MatchyMatch is a UK therapy matching service. We help you find the right therapist through free 15-minute discovery calls with verified, licensed therapists — so you can pick someone you actually click with before paying for a session.

Question 2

How does MatchyMatch work?

Accepted Answer

You fill in a short questionnaire (3–5 minutes) telling us what you're looking for in therapy. We get in touch on WhatsApp to understand your needs better and recommend 1–3 therapists who fit. You have free discovery calls with them and choose who to continue with.

Question 3

Is MatchyMatch free?

Accepted Answer

The matching service and discovery calls are 100% free, with no upfront commitment. You only pay for the therapy sessions themselves, paid directly to your therapist. The psychological self-tests on the site are also free.

Question 4

Who are the therapists on MatchyMatch?

Accepted Answer

All therapists are licensed and verified — registered with one of the UK's recognised regulatory bodies (HCPC, BACP, BPS, or UKCP). We select them based on their experience, training, therapeutic approach, and client feedback.

Question 5

How much does a therapy session cost?

Accepted Answer

Each therapist sets their own fee, which is shown in their profile before you book. You'll see the price upfront and there are no hidden charges from MatchyMatch.

Question 6

Is the discovery call really free?

Accepted Answer

Yes, discovery calls are 100% free. You can have as many as you need with as many therapists as you want until you find the right match. There's no obligation to continue after a discovery call.

Question 7

How do I pay for sessions?

Accepted Answer

Payments are handled online by card, on the platform. You can pay per session or top up your account balance. There are no subscriptions and no long-term commitments.

Question 8

Are there discounts or session packages?

Accepted Answer

Some therapists offer multi-session packages at a discount. We also run occasional promotions. The easiest way is to ask the therapist directly during the discovery call.

Question 9

Is therapy covered by health insurance?

Accepted Answer

It depends on your plan. Many private health insurers cover some or all of the cost of sessions with a registered therapist. We can issue a receipt for each session that you can submit to your insurer.

Question 10

Is online therapy as effective as face-to-face?

Accepted Answer

Yes — clinical research shows online therapy is as effective as traditional in-person therapy for most mental-health concerns, including anxiety, depression, and stress. For some people, the online setting is actually more comfortable.

Question 11

What do I need for online therapy?

Accepted Answer

A device with a camera (phone, tablet or laptop), a stable internet connection, and a private space where you can talk freely. We use secure, encrypted video platforms.

Question 12

Can I have face-to-face sessions instead?

Accepted Answer

Yes — many of our therapists also offer in-person sessions in major UK cities. You can choose whichever format suits you, or alternate between online and in-person.

Question 13

Is online therapy confidential?

Accepted Answer

Absolutely. We use secure, encrypted platforms for sessions. Therapists follow their professional body's code of ethics, and your data is protected under UK GDPR and the Data Protection Act 2018. Everything you discuss stays confidential.

Question 14

How do I know if a therapist is right for me?

Accepted Answer

That's exactly why we offer free discovery calls. In 15–20 minutes you can meet the therapist, talk briefly about what brings you to therapy, and see whether you feel a connection. The therapeutic match is one of the strongest predictors of success in therapy.

Question 15

What if I don't click with the therapist?

Accepted Answer

No problem. You can book free discovery calls with other therapists until you find someone you connect with. There's zero pressure to stay with the first therapist you speak to.

Question 16

How long does it take to get a recommendation?

Accepted Answer

Usually within 24 hours of finishing the questionnaire we'll be in touch on WhatsApp. After that conversation, we'll send you therapist recommendations the same day or the day after.

Question 17

Can I request a therapist of a particular gender or age?

Accepted Answer

Yes — the questionnaire lets you specify preferences for therapist gender, age, and other factors. We try to honour every preference when matching you.

Question 18

Are the psychological tests free?

Accepted Answer

Yes — every test on MatchyMatch is 100% free, anonymous, and confidential. They include clinically validated screeners like PHQ-9 (depression), GAD-7 (anxiety), ASRS (adult ADHD), CSI-32 (relationship satisfaction), and several others.

Question 19

Are the test results a diagnosis?

Accepted Answer

No. The tests are screening tools, not diagnostic tools. They give you a snapshot of your symptoms but only a qualified clinician can make a diagnosis. The results can help you decide whether seeking professional support is a good idea.

Question 20

Who can see my test results?

Accepted Answer

Only you. Results are shown immediately on your screen and aren't saved unless you create an account. You can choose to share them with your therapist if you want.

Question 21

Which tests are available?

Accepted Answer

Tests for: depression (PHQ-9), anxiety (GAD-7), adult ADHD (ASRS), relationship satisfaction (CSI-32), attachment styles (ECR-R), narcissism (NPI-16), and emotional intelligence (WLEIS). All are scientifically validated.

Question 22

How do I know if I need therapy?

Accepted Answer

If you're dealing with emotional issues that affect your day-to-day life, your relationships, or your work, therapy can help. You don't need to be in crisis to benefit. Many people come to therapy for personal growth or to process life experiences.

Question 23

How long does therapy take?

Accepted Answer

It depends on the issue and your goals. Some people see meaningful change within 8–12 sessions; others prefer longer-term work. There's no fixed number — you and your therapist decide together when you're ready to wrap up.

Question 24

How often should I have sessions?

Accepted Answer

Most clients start with one session per week. As you progress, you may reduce the frequency. Your therapist will recommend a rhythm that fits your needs.

Question 25

What types of therapy do you offer?

Accepted Answer

Our therapists practise a range of approaches: CBT (cognitive behavioural therapy), EMDR, psychodynamic, systemic, ACT, integrative, and more. We'll recommend a therapist whose approach fits the issue you bring.

Question 26

Is therapy confidential?

Accepted Answer

Yes. Everything you discuss with your therapist is confidential, with very rare legal exceptions (imminent risk of harm to yourself or others). Therapists follow their professional body's code of ethics.

Got questions? We've got answers.

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